An apology from amazon.in, but does it absolve their mistake?

DON'T TRUST AMAZON.IN

Dear Jagdish,

I am sorry for the inconvenience you had with the order # 4**-*******-*******.

I have checked the tracking information and see that the order has been delivered and has been signed for by Hemant.

Please reply to this email if you have not received the order and I will investigate this with our investigation department.

I understand you expected to receive the order promptly and the order was not delivered on time.

Please be assured that I will personally follow up with you until your issue is resolved.

Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. You're a valued customer of Amazon and I hope you'll give us another chance.

We hope to see you again soon.

Warmest regards,
Sandhya
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Original Message
Hello Mr Amit Aggarwal,
My experience with amazon.in in short as below.
UTTERLY DISAPPOINTED IN amazon.in services and claims. All false claims. I would recommend other not to consider amazon.in for shopping online. Very inhuman and careless attitude. One order marked as medical emergency could not be delivered in 2-3 days. Please be aware of amazon.in it is only sweet talks no solutions for timely deliveries. They just shrug of their responsibility to their sellers and forget that they are our sellers. They say delivery responsibility is of seller and when seller give free shipping, amazon.in charges us for shipping. Cheaters, inhuman, careless I can't say anything more in civilized way. I hope that other people are not cheated and fooled by amazon.com or amazon.in.
All amazon.in ads, claims and promises are myth, fake and false. Once you pay all ifs and estimation come in picture. All sweet talks no solutions. Point fingers on others (Third party sellers and courier company). Very careless, inhuman and callous attitude.  Don't trust any of this. Don't trust amazon.in
Order Number: 403-2203093-3089927 for you reference.
I sincerely hope this communication reaches Mr. Aggarwal. But very doubtful tough. Listen to all phone conversations and read emails and chat.


Regards,



Jagdish Haldankar