An apology from amazon.in, but does it absolve their mistake?

DON'T TRUST AMAZON.IN

Dear Jagdish,

I am sorry for the inconvenience you had with the order # 4**-*******-*******.

I have checked the tracking information and see that the order has been delivered and has been signed for by Hemant.

Please reply to this email if you have not received the order and I will investigate this with our investigation department.

I understand you expected to receive the order promptly and the order was not delivered on time.

Please be assured that I will personally follow up with you until your issue is resolved.

Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. You're a valued customer of Amazon and I hope you'll give us another chance.

We hope to see you again soon.

Warmest regards,
Sandhya
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Original Message
Hello Mr Amit Aggarwal,
My experience with amazon.in in short as below.
UTTERLY DISAPPOINTED IN amazon.in services and claims. All false claims. I would recommend other not to consider amazon.in for shopping online. Very inhuman and careless attitude. One order marked as medical emergency could not be delivered in 2-3 days. Please be aware of amazon.in it is only sweet talks no solutions for timely deliveries. They just shrug of their responsibility to their sellers and forget that they are our sellers. They say delivery responsibility is of seller and when seller give free shipping, amazon.in charges us for shipping. Cheaters, inhuman, careless I can't say anything more in civilized way. I hope that other people are not cheated and fooled by amazon.com or amazon.in.
All amazon.in ads, claims and promises are myth, fake and false. Once you pay all ifs and estimation come in picture. All sweet talks no solutions. Point fingers on others (Third party sellers and courier company). Very careless, inhuman and callous attitude.  Don't trust any of this. Don't trust amazon.in
Order Number: 403-2203093-3089927 for you reference.
I sincerely hope this communication reaches Mr. Aggarwal. But very doubtful tough. Listen to all phone conversations and read emails and chat.


Regards,



Jagdish Haldankar

Ten things to remeber when shopping with online retailers in India

Online retail in India is getting grip in market. So it is very important to for us to learn from others experiences and mistakes.

1. Firstly don't believe in what these retailers claims in ads. There is always * that is there is always "conditions applies". 
2. Secondly don't order anything that is of medical emergency. If ordered product doesn't arrive the patient which requires the product will even suffer more.
3. There are multiple online retailers so always compare on all those sites for product you want to order online.
4. Always go retailers who have have their own supply chain and not using third party courier. There usually is a communication gap between retailer and courier company. This is the place where delivery is delayed.
5. Make a point to go through the terms and conditions and even privacy statement. This is the most boring job but when in trouble they (retailer) usually escape with its help. So make sure you understand those.
6. One point is third party seller on these online retailer. Here where these retailer make most profit. Everything is managed by this third party seller and online retailer cheats us. Example the product shipped by third party seller don't charge for shipping but these online retailer usually charge for shipping. And this is cheating as per my understanding goes. And if something goes wrong these retailer put complete blame on these sellers. And we don't have any easy way to contact them.
7. Reviews which we read before finalizing the product. But some sites gets fake reviews.
8. Return policy is another headache. Make sure you understand them properly.
9. Order cancellation is usually big problem when you have paid for it online. It usually takes more time then we think. There are few case where these retailer haven't returned users money. Again regret and headache.
10. Replacing of item. When we receive damaged product, we want replacement. But there are so many ifs and buts. Make sure you open the package in presence of the delivery person. So we return the package then and there itself.

Out of these ten I have experienced first seven with AMAZON.IN

So I am saying it loudly DON'T TRUST AMAZON. Take some time and see amazon facebook pages and you will see how many people are suffering due amazon.in

If you want share your bad experience you can post a comment here or visit page on facebook "DONT TRUST AMAZON"